‘Experts in Developing High Performing Teams, Customer Experience and Easy and Effortless Service’

Change has always been here…

Like the apple that fell from the tree, once Newton formulated the theory of gravity in 1665-6, our collective understanding of what we thought we knew was upended overnight.

The significance of Covid – 19 is similar – it’s a game changer for us all.

Nothing will ever be the same again. Politically, economically, socially the landscape has been irrevocably altered. The use of technology, especially now we are increasingly working from home, creates unexpected consequences.

It used to be that many organisations chose to play it safe – if it seemed to be working fine then there’s no need to disrupt the status quo. Now that way of thinking is no longer an option. Whether we like it or not, the world we are living in requires new ways of thinking. 

We need to reframe what we are going to do and how we are going to do it in order to survive and thrive in a post-covid landscape.

Having the courage to step out of our comfort zone, innovating and adapting – this is what separates the best organisations from the rest.

 

Why is implementing change NOW more important than ever?

The American SEALS’s have a term for this when dealing with unfamiliar environments – VUCA.

As we all know, times are increasingly Volatile, Uncertain, Complex and Ambiguous.

Word of mouse is the new word of mouth and external customers’ want you to be easy and effortless to deal with. Otherwise loyalty goes out the window – and if you screw up – thousands read about it online. 

So, providing a great customer experience is massively important for your brand’s reputation.

But equally how much attention do you pay to your internal customers – your employees?

How engaged are they?

How much do they care?

Are they being allowed to be the best they can be?

Your people – who create your customer experience – are critical to your business success.

Creating a future proof environment

Getting the culture right is essential.

As the economic landscape continues to radically shift, efficiency savings are introduced to maximise productivity, performance and bottom line profit. 

With Covid we are now in a situation where getting your people engaged and creating a high performing team culture – especially if working from home-  are paramount to success.

Add in flexible working hours, a mix of generations working alongside each other  and a focus on task and process as opposed to relationship means the good will of your people is essential for long term success.

 

 

Getting you ready – no matter what the future holds

Retaining your most valuable asset, your people, as well as attracting the next best talent, can only be achieved by creating a place where people want to be to do their best.

Intrinsic motivation comes from enabling people to explore what they are driven by and are passionate about achieving.

If you have a culture where you give people autonomy, trust them to make the right decisions and have true accountability, then you’re well on the way to becoming best in class.

Simply put: success comes from creating a culture where people understand why change is good, are given the right skills, have the reinforcement systems in place, role models to inspire them and feel they want to step up.

Why us?

Focussing on what factors you can control and influence and having the courage to do things differently is the only smart solution. We can help you future proof your people via:

• Insightful, experiential learning and training both online and F2F (to develop the right skills, mindsets and behaviours)
• Transformational coaching (to embed these new skills, mindsets and behaviours)
• Facilitating dynamic, lasting change leadership and management programmes (having quality conversations and developing effective relationships is key to success)

Get in touch

We would love to hear from you.

Our recommended approach is that we hold a mini seminar at your offices or convenient venue that will explain the details of the process and how it can be tailored to your organisation.

You will find out how the research applies to you and exactly how we could develop your leadership, increase employee engagement and have a positive effect on your business objectives and customer experience.

For a more in-depth conversation and to find our more please call us on 07974 251 878 or alternatively use the contact form.

6 + 10 =